Admin support for the salesforce
Admin support for the salesforce
- Configuration of core Veeva CRM
- Data Change Requests handling including uploads and updates
- Territory and geographical allocation and management
- Training of current users and new users
- Data uploads, modifications and changes per request
Veeva CRM
Veeva CRM
- Accounts maintenance (Adding new account; Changing account’s profile; Moving accounts between territories)
- Training of new users
- Participation in regional updates calls on regular basis.
- New Modules deployments
- Veeva functionality issues
- Data issues (accounts disappearing, data etc.)
Helpdesk
Helpdesk
- Same day response to Sales Reps and Sales Managers
- Defect handling
- New user’s definition
- Communicate with global helpdesk team
